Refund & Cancellation Policy

1. Merchant of Record

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders. Paddle handles billing and processes refunds on our behalf. Refunds are returned to the original payment method used at checkout.

2. Subscriptions and renewals

Paid plans are offered on a monthly or yearly basis and renew automatically at the end of each billing period until you cancel. The free plan is free of charge and involves no payment.

3. How to cancel

You can cancel at any time from your Billing page using the Cancel subscription button. Cancellation takes effect immediately. Your paid features stop right away, your account moves to the free plan, and you are not charged again. We do not prorate or automatically refund the remaining time in your current billing period. If something went wrong with your purchase, the refund options below still apply, including the 7-day money-back guarantee.

4. Refunds

• 7-day money-back guarantee. If you are not satisfied with your first payment on a new subscription, contact us within 7 days of that purchase and we will issue a full refund.
• Accidental or duplicate charges. If you were charged in error or charged twice, we will refund the incorrect charge in full.
• Renewal payments. Renewals are generally non-refundable once the new period begins, but if you were charged for a renewal you did not intend and have not meaningfully used the service in that period, contact us and we will review your request fairly.

5. How to request a refund

Email hello@transcriptgo.app from your account email address, including the Paddle receipt or order number from your confirmation email. We aim to respond within 2 business days, and approved refunds are processed by Paddle to your original payment method, usually within 5–10 business days.

6. Before requesting a chargeback

If something looks wrong with a charge, please contact us first — we will resolve genuine billing issues quickly, which is faster than a bank dispute.

7. Contact us

For any billing, cancellation, or refund question, contact us at hello@transcriptgo.app.